Refund Policy

Refund Policy

1. Conditions for Eligibility

  • Timeframe: You may request a refund within the first 30 days following the delivery of your product if it does not match the description on the Olymcare.com website or if it differs from your original order. We will cover the delivery fees for such returns. Due to personal hygiene and COVID-19 safety precautions, other reasons for returns or exchanges are not permitted under our policy.

  • Product Eligibility: Only products meeting the following conditions are eligible for a refund:

    • The product must be unused, remain in its original packaging, and be in the same condition as when received.
    • Sufficient proof of purchase, including invoice and order confirmation, along with videos or photos of the unboxing process, must be provided.

2. Refund Procedure

  • Step 1: Contact our Customer Service Department at Olymcare@gmail.com immediately upon detecting any issues with your order. Please include all relevant documents, photos, and video evidence, and clearly describe the issue.

  • Step 2: Within 48 hours of receiving your request, we will assess the issue, confirm the product’s status, and provide instructions for returning the goods. Please note that returns without our prior confirmation are not under our control, and we will not be liable for delivery costs or issuing refunds for these.

  • Step 3: Repackage the goods carefully as per the email instructions and send them to the designated address. We recommend documenting the repackaging process with photos or videos to facilitate the resolution of any disputes regarding the condition of the goods upon return.

  • Step 4: Once the return is verified by our warehouse team for the correct quantity and quality as stated, you will receive a confirmation email from Customer Service. Refunds will be processed within 48-72 business hours following this confirmation.

Additional Notes:

  • Returns and refunds are only processed after approval by the Customer Service Department. Unauthorized returns will not be accepted or processed.
  • The company covers delivery costs only in instances where the fault lies with the company. In all other cases, these costs must be borne by the customer.
  • The company is liable only for cases where the product is used according to the prescribed dosage, instructions, and recommendations. Deviations from recommended use negate any responsibility for the product’s effectiveness, and such cases will not qualify for returns, exchanges, or refunds.
  • Exchanges are limited to products of equal or lesser value. If the desired product is unavailable, a full refund, including product and shipping costs, will be provided.